Returns Policy

Note: All Products are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact abelestore.com Customer Care helpdesk@abelestore.com, and we will have the issue quickly resolved.

Product Replacement Guarantee

When you buy our products your purchase is covered by our under 30 Days Replacement Guarantee in case you recieve a defective product or a product other than specified on the site. In case of manufacture warranty items the items come with a Vat paid bill and can be replaced at any service center across india.  In case of a seller warranty Products you can refer the rules for the same in the specific product page.

Please Note that if you are not happy with your purchase or do not like the product for any reasons the product will not be replaced or refunded. Replacements and refunds are only applicable in case of a defective Product received.

Mobiles and Cameras: The packet seal must be intact. Once unsealed, the product cannot be returned unless for any manufacturing defect. In case of Imported Unlocked handset we will only be to provide a replacement warranty for 7 days against any manufacturing defects.

How does it work?

To return a product you need to follow these steps:

1. Put the product in its original packaging

2. Mention your order number on a paper,and insert the original invoice

3. Seal the package properly

4. Send it

To send the product, you can :

1. Return the product through any courier service. All return shipping will be borne by the buyer The refund/replacement process will be initiated once we have received the produc(s). You would be called and our executive would ask you if you want a refund voucher or you want the amount back.

If you want a voucher, the same would be sent to you within 24 hours and you can use it to purchase another product on abelestore.com.  If you want the amount back, we will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a cheque (not a DD). In case of COD payments the same will be refunded by cheque. Cheques will be sent only to the billing address of the customer. Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.

This policy is only for customers in India and we won’t be able to provide exchange, returns or refunds to our international customers due to prohibitive shipping costs.

Cancellation Policy

We at abel e-store believe in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

If you cancel product order before your product has been shipped, we will refund you the entire amount of product.

If you cancel product order after your product has been shipped, you can do one of the following:

• If your product has been shipped but has not yet been delivered to you, than you can contact our Customer Care and inform them of the same.
• If you received the product, than it will be eligible for product replacement, only in case of defect or damage found with the product. You can refer our 30 Days Replacement Guarantee for that. 

Note: All Electronics are Insured against theft and damages incurred during transit. If you receive a package which is open or looks to have been tampered with, do not accept it. Contact our customer care on +919699633813, and we will try to solve the issue as early as possible.